Utility and grid operators face unique challenges that traditional communications tools weren't designed to handle. Traditional reliance on a mix of paper maps, standalone work orders, radio communications, and cloud-based tools all fail in the most critical moments. This approach leads to inefficient resource deployment, delayed repairs, and limited visibility for management—ultimately extending outage durations and impacting customer satisfaction.

❌ Operations in remote areas with limited or no connectivity

❌ Coordination of complex field work across widely dispersed teams

❌ Major service disruptions that coincide with communications outages

❌ Critical infrastructure information trapped in siloed systems

❌ Coordination with mutual-aid crews unfamiliar with local systems